Frequently Asked Questions

Getting Started with MyCyberHome

What's MyCyberHome and how does it help me stay safe online?

MyCyberHome is a simple yet comprehensive security and privacy mobile application to help everyone stay safe online.

Without any technical knowledge required, MyCyberHome will help you secure:

Does MyCyberHome work on both iPhones (iOS) and Android phones?

MyCyberHome is currently only available on iOS devices (iPhone, iPad, iPod Touch) running iOS 12 or later.

An Android version will be made available in the coming weeks (Q1 2021).

How can I use MyCyberHome to block Malicious traffic? (iOS only)

When you access the internet from your mobile browser or any other mobile app, your phone uses DNS services to identify the web site (or URL) you are trying to connect to. By selecting the MyCyberHome secured DNS, it will filter any attempt to connect to a website which has been identified as malicious.

For extra security and privacy protection, we use Quad9, an open DNS service provider incorporated in Switzerland and fully compliant with the European GDPR regulation.

Secured Vault and Passwords (iOS only)

How do I import my existing passwords into MyCyberHome?

You can import your passwords from a CSV (comma separated) text file. The first row should contain headers for the list of the following fields:

Required fields: "Title", "Username", "Password"

Optional fields: "URL", "Notes", "2fa" (the 2fa column can contain the secret key of your One-Time-Passwords

If you are using another password manager like 1Password, Dashlane or Lastpass, you can export your passwords from their respective apps by choosing the CSV format and making sure the above mentioned fields and header row are included.

How do I import secured notes into MyCyberHome?

You can import any text snippet as a secured note by sharing your existing text or note from other apps such as Apple Notes, Evernote, Google Keep or even Apple Mail:

How safe is it to keep all my passwords in MyCyberHome?

As opposed to most other password managers, MyCyberHome does not store your passwords on the cloud. Everything stays on your phone and on your phone only.

You passwords and confidential notes are protected by a double layer of strong encryption. The MyCyberHome vault applies its own AES 256 encryption before the database file gets encrypted by Apple's own operating system. The encryption key used to secure your vault is itself stored securely in iOS Keychain and can only be retrieved with your biometric authentication (Face ID or Touch ID in accordance with your device capabilities).

How does MyCyberHome check if my passwords have been compromised?

Your passwords are securely encrypted on your device and never uploaded to MyCyberHome servers on the Cloud. Unless you disable this feature on the MyCyberHome Settings page, the app will extract a unique fingerprint of each of your passwords (called SHA1 hash) and compare it to a list of more than 300 million passwords which have already been found in hacked databases on the web or the dark web.

The SHA1 hash cannot be converted back to the original password and is never saved anywhere (neither on your device nor on our servers). For additional security, we only transmit the first 5 characters of that hash over the Internet when comparing with the database of compromised passwords.

Will I lose my passwords if I change or lose my phone?

Because your passwords are never stored on the cloud and only exist on your own device, it is IMPORTANT that you backup your phone. We strongly recommend that you use Apple's own backup feature on iCloud or via iTunes on your computer.

Should you lose your phone or buy a new one, you can simply restore your latest backup and all your passwords and confidential notes will be restored as well.

Please note that it is however currently not possible to restore a backup from an Apple device onto an Android device or vice and versa. We are working on such feature and hope to have this available to all users later this year.

Can I sync my passwords with my iPad or computer?

It is currenyly not possible to sync your passwords between your phone and another device but we will introduce this functionality later this year.

Can I use MyCyberHome to autofill passwords in other apps and web sites?

Yes you can. Go to your iPhone Settings and navigate to Passwords > AutoFill. You will then be able to select MyCyberHome as your default password manager. Make sure to uncheck any other item from the list including Keychain.

Once you have defined MyCyberHome as your default Password Manager, you will start seeing a small "key" icon above the keyboard when you try to login in other mobile applications or websites.

Premium Subscription

What are the benefits of the Premium subscription?

While you can use the MyCyberHome application and most of its features for free, the Premium subscription will offer you additional security and peace of mind:

No usage limitations: The free version is limited to 2 monitored accounts, 2 private anonymoous email aliases, 10 passwords, 10 confidential notes and 6 monitored devices.

24/7 monitoring: Premium users will be notified as soon as we detect a new breach on one of their monitored accounts, passwords or devices.

Can I share my Premium subscription with others?

iPhone / iOS users who have susbscribed to one of our plans which include Family Sharing, can share their Premium subscription with all the family members included in the Family Sharing settings of their Apple account.

This is a great way to keep your loved one safe online.

Family sharing is currently not available on Android.

Can I try and cancel the Premium subscription?

Yes you can. All our Premium subscription plans include a 7-day free trial period during which you can enjoy the full benefit of the Premium subscription for free. If you cancel your subscription before the end of the trial period, you will never be charged.

At the end of the free trial, your Google or Apple account will automatically be charged every month or every year depending on the subscription plan you have selected. You can cancel your subscription at any time directly from your Apple Account or Google Play Store subscription page.

I have changed to a new phone, how can I restore my Premium subscription?

As long as you are still using the same Apple or Google account, you can simply go the to Settings page of the MyCyberHome app (gear icon in the upper right corner) and tap on the "Already Paid" link at the top of the page.

Please note that it is currenly not possible to transfer a Premium subscription from an Apple device to an Android device. Should you switch from iOS to Android or vice and versa, please cancel your first subscriptionb and re-subscribe on your new device.

Identity and Monitored Accounts

What should I do if MyCyberHome tells me that my account has been breached?

MyCyberHome scans the web and the dark web to check if one of your accounts has ever been breached.

Simply go to the Identity section of the app and add your email address or social media account username. MyCyberHome will alert you if that account was found in databases of leaked credentials when the web sites and apps you use get hacked.

Should MyCyberHome alert you that your account has been breached, you should immediately take the following steps:

What's a private anoymous alias and how can I use it to protect my privacy?

A private anonymous alias is a unique email alias which looks like xxxxxxxx@private.mch.club and which is redirected to your real email address. The xxxxxxxx part of that email address is a series of random characters which does not include your name or any identifiable information. It is completely anonymous.

You can create as many aliases as you want and use these addresses to signup on other apps or web sites. This will prevent you from revealing your real email address to them.

Any email message sent to these aliases will be redirected to your real email address by MyCyberHome.

By using different aliases for each web site, you can also decide to cancel/delete any alias as soon as you no longer use that web site or if they start spamming you to much

Privacy

Does MyCyberHome collect and/or share any of my personnal data?

MyCyberHome was created in order to help people protect their Wifi network, mobile devices, identity and privacy online.

MyCyberHome only collects technical information related to the networks and devices you scan in order to help you identify those networks or devices which could be vulnerable and require your attention.

MyCyberHome also saves the email addresses which you check and monitor or for which you create private and anonymous email aliases.

MyCyberHome never shares any of these information with any partner whatsoever.

Why does MyCyberHome require access to my location?

MyCyberHome DOES NOT require to access your location on Apple devices running iOS 14 or later.

However, on Android devices or Apple devices running iOS 12 and iOS 13, the permission to access your location is required in order to detect and analyse your WiFi network. Even on these devices, the app NEVER access or read your location, it only requires the permission to do so in order to detect your WiFi network.